Privacy Policy

Last updated: February 3, 2026

Introduction

Top Spin Hero ("we", "our", or "us") operates the Top Spin Hero tennis league coordination application. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our service.

Information We Collect

Information You Provide

  • Phone Number: Required for account creation and SMS/WhatsApp messaging
  • Name & Nickname: Your display name shown to other players
  • Profile Photo: Optional photo for your player profile
  • Tennis Profile: Skill level (NTRP rating), bio, playing preferences
  • Group Membership: Which tennis groups you belong to

Information from Messaging

  • Message Content: Your responses to match invitations
  • Delivery Status: Whether messages were delivered and read

Automatically Collected Information

  • Usage Data: How you interact with our service
  • Device Information: Browser type, operating system
  • Log Data: IP address, access times

How We Use Your Information

We use your information to:

  • Coordinate tennis matches and events
  • Send match invitations and reminders via SMS or WhatsApp
  • Process your responses to match invitations
  • Match you with players of similar skill level
  • Track match results and player statistics
  • Process subscription payments
  • Provide customer support
  • Improve our service

By providing your phone number and creating an account on Top Spin Hero, you expressly consent to receive recurring SMS text messages at the phone number provided. This consent is obtained through our website sign-up process when you enter your phone number, check the consent checkbox, and verify it via SMS code.

Types of SMS Messages

You will receive the following types of text messages:

  • Verification Codes: One-time codes to verify your phone number
  • Match Invitations: Notifications about upcoming tennis matches
  • RSVP Confirmations: Confirmations when you accept or decline
  • Reminders: Reminders about upcoming matches (24h and 2h before)
  • Schedule Changes: Updates about time, location, or cancellations
  • Score Updates: Match results and statistics

Message Frequency

Message frequency varies based on your group activity. Typical users receive 2-10 messages per week. During active tournament periods, frequency may increase.

Message and Data Rates

Message and data rates may apply. Consult your wireless carrier's pricing plan for details. Top Spin Hero is not responsible for any charges from your carrier.

How to Opt Out of SMS

You can stop receiving SMS messages at any time by:

After opting out, you will receive one final confirmation message. Note: Opting out may affect your ability to participate in matches as you won't receive invitations.

How to Get Help

For help with SMS messaging, text HELP to any message or email support@topspinhero.com.

Supported Carriers

SMS messages are supported on all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

WhatsApp Messaging

We may also use WhatsApp Business API to send match-related messages. The same opt-out methods apply. WhatsApp requires an active internet connection and the WhatsApp app installed.

Data Sharing

We share your information with:

Service Providers

  • Twilio: For SMS message delivery and phone verification
  • Meta (WhatsApp): For WhatsApp message delivery
  • Stripe: For payment processing
  • Amazon Web Services: For hosting and infrastructure

Other Players

  • Players in your tennis groups can see your name, nickname, photo, and skill level
  • Group organizers can see your phone number and RSVP status

We Do Not

  • Sell your personal information to third parties
  • Share your phone number for marketing purposes
  • Share your data with advertisers

Data Retention

We retain your information for as long as you have an active account. You may request deletion of your data at any time by contacting us.

Data Security

We protect your information using:

  • Encryption in transit (HTTPS/TLS)
  • Secure cloud infrastructure
  • Access controls and authentication
  • Regular security audits

Your Rights

You have the right to:

  • Access: Request a copy of your personal data
  • Correction: Update inaccurate information
  • Deletion: Request deletion of your account and data
  • Opt-Out: Stop receiving messages at any time (text STOP)
  • Data Portability: Receive your data in a portable format

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what data we collect and the right to request deletion.

Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us at:

Email: privacy@topspinhero.com
Phone: (267) 639-8522
Address: Asan Digital LLC, 13 Station Ave, Schwenksville, PA 19473

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